Grievance Policy

The following policy on Grievance Resolution Procedures for students of RTC, and residents at Barkley Hall, is based on the policy of the Australian College of Theology.

  1. Introduction

    It is recognised that from time to time students and residents may have grievances, which need to be
    resolved in order to preserve good relationships and an atmosphere conducive to study. The aim of the
    following procedure is to ensure that grievances are resolved by negotiation and discussion.      
  2. Grievance procedure for RTC Students

    a. A student with a complaint about study, services provided by the College, or aspects of the College
    environment, shall in the first place seek a resolution by taking the matter to the lecturer or staff
    member involved, in private discussion.

    b. Where private discussion has not been able to resolve the issue, the student may put his complaint
    in writing to the Principal. The Principal, in consultation with the full Faculty, will respond in writing
    as to the action that will be taken or indicate if no action is warranted.

    c. Where a student is not satisfied with the Principal’s response, he/she may contact the Principal to
    amplify the written complaint in the presence of a witness, and the Principal may revoke his earlier
    decision at his sole discretion.
  3. Grievance Procedure for Residents

    a. A resident with a grievance about services rendered by Barkley Hall shall seek to resolve the matter
    with the House Parents in private discussion.

    b. Where private discussion does not have a satisfactory outcome, the resident may put his/her
    complaint in writing to the Barkley Hall Leadership Team (BHLT). The BHLT will respond in writing
    as to whether any action is warranted and/or what action will be taken.

    c. Where a resident is not satisfied with the response, he/she may amplify the complaint in the
    presence of a witness at a meeting with the BHLT.